Privacy Policy

1. Who We Are

Snowball Group is a trading name of DT Innovation Limited, a company registered in the United Kingdom. We are the data controller responsible for your personal information. For privacy-related enquiries, please contact us at support@snowball.group.

2. Information We Collect

We collect personal information that you provide directly to us, such as your name, email address, phone number, and company details when you register an account, submit a project, or contact us.

We also collect technical information automatically, including your IP address, browser type, device information, and usage data through cookies and similar technologies.

3. How We Use Your Information

• To provide, operate, and improve our services
• To process payments and manage subscriptions
• To communicate with you about your account, projects, and service updates
• To analyse usage patterns and enhance user experience
• To comply with legal obligations

4. Legal Basis for Processing

Under UK and EU data protection law, we process your personal data on the following legal bases:

• Performance of a contract (providing our services to you)
• Your consent (where you have explicitly provided it)
• Legitimate interests (improving our services and security)
• Legal obligation (compliance with applicable laws)

5. Data Sharing & Third Parties

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, or delivering services. These include:

• Stripe (payment processing) — charges appear as DT Innovation Limited
• Cloud infrastructure and hosting providers
• Email and communication service providers
• Analytics providers

All third parties are contractually bound to process your data only for the specified purposes and in accordance with applicable data protection laws.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymise it.

8. Your Rights

Under UK data protection law, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at support@snowball.group. We will respond within one month of receiving your request.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience, analyse site traffic, and understand how visitors interact with our platform. You can manage cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

10. Intellectual Property & Public Content

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact: